Refund policy

Return & Refund Policy – Loro Venzaro

Thank you for shopping at Loro Venzaro. We want you to be completely satisfied with your purchase. If for any reason you're not entirely happy, we offer a clear and fair return policy in accordance with EU consumer protection laws.

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1. Return Period

We offer a 14-day return policy, which means you have 14 days from the date of receiving your order to request a return. After this period, returns cannot be accepted unless the item is faulty.

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2. Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition you received it: unused, unworn, with original tags, and in the original packaging.
  • Include a receipt or proof of purchase.

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3. How to Start a Return

To initiate a return, contact us at contact@lorvenzaro.com within the 14-day return window. Once your return is approved, we’ll provide a return shipping label and detailed return instructions.

Please do not send items back without prior authorization, as these will not be accepted.

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4. Return Shipping Costs

Return shipping costs are the responsibility of the customer. A flat fee of €50.00 will be deducted from your refund to cover return shipping, unless the item is damaged or incorrect. (Possibility of restocking fee)

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4.1 Order Cancellation Before Shipment

You may request to cancel your order at any time before the item has been shipped. In specific cases, If you choose to cancel your order before dispatch, we reserve the right to charge a cancellation fee of 30% of the total order value, to cover administrative and payment processing costs.

To request a cancellation, please contact us at contact@lorovenzaro.com as soon as possible. We will confirm whether your order has already been processed for shipping and if your order falls into the 30% cancellation fee category.

Every email must be written and sent in English, otherwise a response will not be given.

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5. Refund Deductions for Used or Damaged Items

Under EU law, if the item is returned in a condition that reduces its value (e.g., signs of use, missing parts), we may deduct an appropriate amount from your refund.

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6. Final Sale Items

Items marked as "Final Sale" at the time of purchase are not eligible for return. Please check product descriptions carefully before placing your order.

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7. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us immediately at contact@lorovenzaro.com. We will resolve the issue as quickly as possible with a replacement, repair, or refund — at no cost to you.

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8. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom or personalized products
  • Personal care items (e.g., opened beauty products)
  • Hazardous materials, flammable liquids, or gases

If you're unsure whether your item qualifies, just reach out.

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9. Exchanges

We do not offer direct exchanges. To exchange an item, please return the original product and place a new order separately.

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10. EU 14-Day Right of Withdrawal

If you are located in the European Union, you can cancel or return your order within 14 days of receiving it. This right applies to most products unless exempted (see section 8).

To qualify, the item must be unused, in its original condition, and returned with all packaging and tags.

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11. Refund Process

Once we receive and inspect your return, we’ll notify you of the status. If approved:

  • Your refund will be issued to your original payment method within 10 business days.
  • Your bank or credit card provider may take additional time to process and post the refund.

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12. Contact Us

Have questions or need help? Reach out to us at contact@lorovenzaro.com. We’re here to support you every step of the way.